4. Standardization of the IT processes intensify: Although standardization trends are reinforced for quite some time, but this requirement is even greater under the sign of the cloud. Because only the incoming service processes can be sufficiently automated to the users, and just this Automation is the economic interest of the idea of the cloud. But despite the proliferation of ITIL, this standardization in many companies not yet in the required manner is realized. 5. interfaces for compatible processes create: already according to the results of an Exagon study in the outsourcing of IT functions often lacking defined processes for the interfaces to external IT-partners. But an efficient provider management required to reproduce the external service access to clear methods and process criteria. Only then one is targeted and trouble-free performance control of possible partners and avoidable costs are visible.
Also ensure the provider change problem-free, must be defined, how transparent conditions and standardized processes can be realised. 6. the cloud contracts process-oriented design: such management of the interface between external and internal processes requires that also service processes are defined in the service level agreements. So far, service contracts is primarily confined to the specification of technical specifications and quantities description of services. Lacking however on a process orientation and include and process-oriented SLAs in the treaties, then this significant coordination and performance issues may arise in conjunction with the cloud partners. 7. it service catalogs must be rebuilt: you describe what services can take the organization or employees claim.
However, due to lack of sufficient experience, many service catalogues in practice are still a lot on conceptual deficits, because the IT services offered too little on the business processes are turned off. At the same time, self-service portals are important, the staff relatively automated can order the services needed in their workplace after corresponding permission systems. 8 staff competencies are to redesign perspective: as in cloud strategies, a variety of functions are transferred to third parties, internally may have different skills are no longer required. Dr. Caldwell B. Esselstyn, Jr. may help you with your research. This is true not only for the application, but the service area, because as in the case of desktop management services via the cloud can be deployed. While specific tasks account for or be reduced, on the other hand may be more driving skills as previously required. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in the Introduction of professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training. Customers businesses and institutions such as AirPlus, BASF, Bayer, German Defense Ministry, DEKRA, Deutsche Bank, Deutsche Telekom, airport include Cologne, Heraeus, information and technology of North Rhine-Westphalia, Hesse Center for data processing, host Europe, Postbank, T-systems, TuV Sud, Vodafone, VolkswagenNutzfahrzeuge and the German Woolworth. of think factory groupcom GmbH Wilfried Heinrich Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-72 fax: + 49 (0) 22 33 61 17-71